Survey of Member Satisfaction “Serving Our Members Since 1938” Your satisfaction is important to us, and we will appreciate your taking a few minutes to answer these questions. Questions Questions Yes No 1.) If you phoned or came to our office concerning electric service, was your request handled in a professional manner? Yes No 2.) Were office representatives courteous? Yes No 3.) Were office representatives professional? Yes No 4.) Were office representatives knowledgeable? Yes No 5.) Were office representatives responsive to your needs? Yes No 6.) Did you receive adequate information and sufficient response to your question? Yes No 7.) If you met with field representatives at your location, were our employees courteous? Yes No 8.) If you met with field representatives at your location, were our employees professional? Yes No 9.) If you met with field representatives at your location, were our employees knowledgeable? Yes No 10.) If you met with field representatives at your location, were our employees responsive to your needs? Yes No 11.) If construction was required, did crews leave the work area clean? Yes No 12.) If construction was required, did crews leave the work area in good condition? Yes No 13.) If construction was required, did crews explain procedures, if asked? Yes No 14.) If construction was required, did crews perform the job in a professional manner? Yes No Overall Rating Questions 1 - Poor 2 - Fair 3 - Average 4 - Good 5 - Excellent 15.) How do you rate our overall customer service? 1 - Poor 2 - Fair 3 - Average 4 - Good 5 - Excellent Name on Account Phone Number Comments Submit
