Survey of Member Satisfaction

Your satisfaction is important to us, and we will appreciate your taking a few minutes to answer these questions.

Questions

Questions	Yes	No
1.) If you phoned or came to our office concerning electric service, was your request handled in a professional manner?	Yes	No
2.) Were office representatives courteous?	Yes	No
3.) Were office representatives professional?	Yes	No
4.) Were office representatives knowledgeable?	Yes	No
5.) Were office representatives responsive to your needs?	Yes	No
6.) Did you receive adequate information and sufficient response to your question?	Yes	No
7.) If you met with field representatives at your location, were our employees courteous?	Yes	No
8.) If you met with field representatives at your location, were our employees professional?	Yes	No
9.) If you met with field representatives at your location, were our employees knowledgeable?	Yes	No
10.) If you met with field representatives at your location, were our employees responsive to your needs?	Yes	No
11.) If construction was required, did crews leave the work area clean?	Yes	No
12.) If construction was required, did crews leave the work area in good condition?	Yes	No
13.) If construction was required, did crews explain procedures, if asked?	Yes	No
14.) If construction was required, did crews perform the job in a professional manner?	Yes	No

Overall Rating

Questions	1 - Poor	2 - Fair	3 - Average	4 - Good	5 - Excellent
15.) How do you rate our overall customer service?	1 - Poor	2 - Fair	3 - Average	4 - Good	5 - Excellent

Name on Account

Phone Number

Comments

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