Winter Storm 2021 Billing Information
- We know there are concerns for your upcoming bills. Total costs associated with the extreme weather event is not yet available to PenTex Energy. Discussions are being held at multiple levels on how to best assist in this statewide disaster. PenTex has set rates that do not fluctuate monthly and these rates represent the largest portion of your monthly bill. There is a component of your bill that is variable. The power cost recovery factor (PCRF) is factored into our bills that is based on the power bill. Brazos Electric, on behalf of PenTex Energy, procures the energy that we distribute to our members, some with its own generation units and some with market resources. PenTex should receive the power bill from Brazos Electric later this week (expected by Friday, February 26th) which will provide further information necessary to better calculate costs going forward. Although usage likely increased for members during the many days of severely cold temperatures, we will use methods at our disposal to minimize any major impact to our members.
- The state of Texas experienced an unprecedented winter storm event wreaking havoc on the power grid managed by ERCOT (Electric Reliability Council of Texas). The extreme cold caused historic energy load demands. Natural gas was dually impacted by both the increased demand and by the weather-related failures at production sites. Additionally, wind and solar (renewable resources) were underperforming during this weather event. Overall, all forms of electric generation were negatively impacted by the extremely cold temperatures. The combination of these circumstances required ERCOT to shed load in the form of rotating outages to stabilize the grid and prevent complete failure of the entire system. The hardship experienced by the members of PenTex Energy was felt across the state of Texas.
The following are some Frequently Asked Questions.
- Will I see an increase in my bill due to a price hike?
During the recent winter storm event, ERCOT energy prices far exceeded any costs that our provider, Brazos Electric, has ever experienced. Our plan is to do all that we can to mitigate extreme hardship and accommodate members. Until we have firm numbers it is impossible to estimate the full impact. We will attempt to keep everyone informed as information becomes available.
- Who is responsible for the costs of property damage and repairs?
We understand your frustration however since this act of nature caused circumstances beyond the control of PenTex Energy, our liability insurance does not consider this negligence. Therefore, it will be up to each member to refer to their personal insurance policies.
- Why is my usage up when I tried to conserve energy and didn’t have power?
We realize that there were times that zero kilowatt hours were used during the rotating outages. However, it takes more energy to heat your home when the temperature drops. The more difference there is between the temperature outside and the thermostat setting inside, the harder your heating system will work and the more energy it will use, even if you don’t turn the thermostat higher.
- Will I see an increase in my bill due to a price hike?
Normal Payment and Billing Information:
Please Note: The payment gateway will be under maintenance for one hour (5:30-6:30 a.m.) the second & last Saturday of each month.
Following are six ways you can pay your monthly PenTex Energy bill:
1.) At our office in Muenster, Texas
2.) By setting up Bank Draft Authorization. Your account will be drafted approximately seven days after the bill date.
3.) By mail
5.) After hours in our night deposit box in parking lot or mail slot by front door – DO NOT PUT CASH INTO THE DRIVE THRU NIGHT DEPOSIT BOX (deposit cash only in the mail slot by the front door). PenTex is not responsible for cash left in the night deposit box.
6.) Call our office at (940) 759-2211
At present, all Cooperative meters are read systematically throughout the month. Your billing cycle can be found at the top of the monthly statement under the “CYCLE” heading. It is in the column to the right of your name and rate. It is a three digit number, beginning with 1, 2, 3 or 4. The first number indicates the billing cycle you are in.
Cycle 1 – Meters will be read in the first week of the month, and bills will be mailed around the 12th of each month. The bill will be past due on approximately the 28th of the month.
Cycle 2 – Meters will be read in the second week of the month, and bills will be mailed around the 18th of each month. The bill will be past due on approximately the 3rd of the next month.
Cycle 3 – Meters will be read in the third week of the month, and bills will be mailed around the 24th of each month. The bill will be past due on approximately the 9th of the next month.
Cycle 4 – Meters will be read in the fourth week of the month and bills will be mailed around the 30th of each month. The bill will be past due on approximately the 15th of the next month.
The date of issuance is the date your electric bill is mailed. Your bill is due upon receipt.
You have 16 days from the date of issuance to pay your electric bill. Payments received after 16 days are considered delinquent, and you will be charged a 5% late payment fee.
PenTex will send you a disconnect notice when payment isn’t received by the past due date. Once the notice is issued, you have ten days to pay your electric bill, or your service becomes at risk for disconnection. If the notice is mailed, the disconnection day cannot fall on a weekend day or holiday, but will fall on the next business day after the tenth day.
Your electric service may be discontinued if you fail or refuse to pay PenTex according to your electric-service agreement, applicable rate schedule, or deferred arrangement plan.
If your electric service is disconnected for non-payment, you must pay the delinquent amount owed, plus the delinquent disconnect charge, a deposit if applicable, and a delinquent reconnection charge.
Full payments on disconnected accounts received in our business office before 3 p.m. may be reconnected the same day. Full payments received after 3 p.m. will be reconnected the following business day.