Paying Your Electric Bill

Please Note: The payment gateway will be under maintenance for one hour (5:30-6:30 a.m.) the second & last Saturday of each month.

Following are six ways you can pay your monthly PenTex Energy bill:

 

1.) At our office in Muenster, Texas

2.) PenTex automatic bank draft. See: BANK DRAFT PAYMENT PLAN (2% discount)

3.) By mail

4.) Using your Mastercard or Visa credit card. A $6.00 convenience fee will be charged to each account for on-line bill pay with a credit or debit card. We also offer E-Check on-line and no fee is assessed. You can also Pay Bill On-Line with credit card or e-check.

5.) After hours in our night deposit box in parking lot or mail slot by front door – DO NOT PUT CASH INTO THE DRIVE THRU NIGHT DEPOSIT BOX (deposit cash only in the mail slot by the front door). PenTex is not responsible for cash left in the night deposit box.

6.) Call our office at (940) 759-2211

Cycle Billing

At present, all Cooperative meters are read systematically throughout the month. Your billing cycle can be found at the top of the monthly statement under the “CYCLE” heading. It is in the column to the right of your name and rate. It is a three digit number, beginning with 1, 2, 3 or 4. The first number indicates the billing cycle you are in.

Cycle 1 – Meters will be read in the first week of the month, and bills will be mailed around the 12th of each month. The bill will be past due on approximately the 28th of the month.

Cycle 2 – Meters will be read in the second week of the month, and bills will be mailed around the 18th of each month. The bill will be past due on approximately the 3rd of the next month.

Cycle 3 – Meters will be read in the third week of the month, and bills will be mailed around the 24th of each month. The bill will be past due on approximately the 9th of the next month.

Cycle 4 – Meters will be read in the fourth week of the month and bills will be mailed around the 30th of each month. The bill will be past due on approximately the 15th of the next month.

Delinquent Payment

The date of issuance is the date your electric bill is mailed. Your bill is due upon receipt.

You have 16 days from the date of issuance to pay your electric bill. Payments received after 16 days are considered delinquent, and you will be charged a 5% late payment fee.

PenTex will send you a disconnect notice when payment isn’t received by the past due date. Once the notice is issued, you have ten days to pay your electric bill, or your service becomes at risk for disconnection. If the notice is mailed, the disconnection day cannot fall on a weekend day or holiday, but will fall on the next business day after the tenth day.

Your electric service may be discontinued if you fail or refuse to pay PenTex according to your electric-service agreement, applicable rate schedule, or deferred arrangement plan.
If your electric service is disconnected for non-payment, you must pay the delinquent amount owed, plus the delinquent disconnect charge, a deposit if applicable, and a delinquent reconnection charge.

Full payments on disconnected accounts received in our business office before 3 p.m. may be reconnected the same day. Full payments received after 3 p.m. will be reconnected the following business day.